All orders canceled after 48 hours are subject to a $20 administration fee, regardless if your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original payment that you use when placing your order.
All orders being returned for any other reason outside of defects or fulfillment mistakes will be charged a 20% restocking fee plus return shipping charges.
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that are made resulting in the shipment of incorrect products to you will also be accepted within 30 days from the purchase date.
In the unlikely instance that you recognize damage, remember to note it on the Proof of Delivery (POD) slip that you’ll receive from the driver. Please take photos of the noted damage and email them to us at firstname.lastname@example.org.
In most cases, it is in everyone’s best interest to refuse delivery of the product if the damage of any kind is noted. If you choose to accept the freight, you will be responsible for filing any claims with the freight company for damage reimbursement. We will not be responsible for damaged items that are not noted on the POD. By signing the proof of delivery you accept ownership of the property in its current condition.